Services
Help Beyond the Software Bill.
Censa finds the waste. These three services help dealers run better and grow, and help the companies that serve them sell better. Each one can be bought on its own.
For Automotive Dealers
Process Design & Customer Retention
Processes your people actually follow.
We design, write and train the processes that move a customer from first lead to delivery to service, and bring them back for the next car.
Process Design
We map how work really moves between departments today, then design a clear process for each step and each handoff.
Written Playbooks and Training
Every process written down in plain language, with training your managers can repeat for new hires.
On-Site Coaching
Time on your showroom floor and service drive, coaching people through the new process until it sticks.
CSI and Customer Retention
Handoffs, follow-up and service retention designed so customers feel looked after long after delivery.
Technology Enablement
Most stores already own good tools and use a fraction of them. We coach your staff to use the tools you already pay for the way they were designed to be used.
Advice Only
We coach your people on your tools. We don’t install, configure, fix or log into your systems, and we don’t audit your CRM or DMS.
- Written processes for each department and each handoff.
- Playbooks and training material for your managers to own.
- Coaching with your team, on site and by video.
- Follow-up steps built to lift CSI and service retention.
For Dealer Groups, Buyers and Importers
Specialized Advisory & Transactions
Help for the Moments with the Most at Stake.
Buying a store, bringing a new rooftop onto your platforms, or importing vehicles. Focused, experienced guidance when a mistake would be expensive.
Before the Deal
M&A Operational Due Diligence
A clear look at the target’s technology, contracts and workflows, and the risks they bring, before you sign.
- Due Diligence: A written summary of technology, contract and workflow risks, ranked by impact.
After the Deal
90-Day Post Acquisition Integration
A 90-day playbook for moving a new rooftop onto your group’s platforms, processes, and technology. We plan and guide. Your staff and vendors run the systems.
- Integration: A 90 day plan with owners, dates, and weekly check-ins.
Imports
Vehicle Import Compliance Guidance
Guidance on NHTSA, DOT and FMVSS requirements for vehicles brought into the U.S., so you know the steps before you commit.
- Import Guidance: A clear list of the requirements and steps that apply to your vehicles.
Please Note
Our advisory is operational. It is not legal, tax, financial or valuation advice, and we work alongside your attorneys and accountants.
For Automotive Technology and Service Companies
Fractional GTM & Revenue Leadership
Senior Revenue Leadership, Without the Full-Time Hire.
For companies selling to dealerships. We lead your go to market, build the playbook, and open doors with dealer groups, part time and on your terms.
Executive Sales Representation
Direct account acquisition on your behalf. We open conversations with dealer groups and represent your offering as agreed.
Go-to-Market Strategy and Playbooks
Who to sell to, what to say, and how to price. Written into a playbook your team can run.
Pipeline Alignment
Your pipeline matched to how dealer groups actually budget, evaluate, and decide.
Fractional CRO or VP of Sales
An experienced revenue leader for your team, for the days a month you need, without a full-time executive salary.
Why Us
Decades selling to dealerships and working inside their operations, and a clear view of how a dealer weighs a new tool against the ones they already pay for.
- A go to market plan and sales playbook.
- Introductions to dealer groups that fit your offer.
- A monthly pipeline and results report.
- A team trained to run the playbook after we step back.
Not sure where to start?
Many clients begin with a Censa review. It shows what you pay for today and often points to the next conversation.